About
Fatma Dilek Çiloğlu helps deliver WeAccess.Ai's digital accessibility solutions to customers, supporting accessibility, inclusion and user experience on web and mobile platforms. She contributes to the delivery, integration and correct use of the solutions. Through dashboard presentations and product training she helps customers use the products effectively, and she manages post-sales processes end to end, from contract to invoicing. She tracks customer requests across different communication channels, coordinates resolution processes and contributes to customer satisfaction.
Areas of expertise
- Customer Satisfaction
- Customer Experience Management
- Customer Service Management
- After-Sales Process Management and Customer Satisfaction
- Presentation Skills
- Sales Process Management
Experience and competencies
WeAccess.Ai
Customer Manager
Education
Eskişehir Osmangazi University
Mathematics and Computer Science – Bachelor's degree
Eskişehir Osmangazi University
International Relations – Bachelor's degree, double major
Certifications
Associate Corporate Membership
IAAP - International Association of Accessibility Professionals
Issued Jun 2024 · Expired Jun 2025
Projects and work
This author's projects and work will appear here once published.
Writings and publications
This author's writings and publications will appear here once published.
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