Our Accessibility Journey with Our Stakeholders
Accessibility Initiative Across Emlak Katılım’s Digital Channels
Emlak Katılım(opens in a new window) launched a study to make the PDF documents it shares with its customers accessible. WeAccess.Ai solutions were used throughout the study. The goal was to enable deaf, hard of hearing, blind and low-vision customers to access the documents on their own.
About the Project
- Industry: Participation finance
- Scope: Accessibility circular and PDF documents
- Goal: Make documents easier to access and support the compliance of the website, online banking services and mobile app with the circular criteria
Starting Point
Emlak Katılım shares many types of documents, such as contracts, information forms and reports. Each of these documents differs in length and structure. What they have in common is that they contain information customers need to read before making a decision. Assessing the website against the circular criteria was also part of the study.
Regulatory and Standards Compliance
The work was carried out under Presidential Circular No. 2025/10 on the Accessibility of Websites and Mobile Applications. The website, online banking services and mobile app were analyzed and reported on based on the criteria defined in the circular and the WCAG 2.2 standards.
Work Carried Out
The website, online banking services and mobile app were analyzed and reported on against the criteria of Presidential Circular No. 2025/10 using the Circular Compliance and Reporting Package. Sign Language for PDFs and PDF Narration plugins were added to the PDF documents. The plugins work across document types, from contracts to reports.
Support for Users
The sign language plugin lets deaf and hard of hearing users follow document content in sign language. The narration plugin lets blind and low-vision users, as well as users with reading difficulties, listen to the content.
Stakeholder Experiences
“We want our customers to be able to read our contracts and information forms without needing anyone else’s help. With this work, we added sign language and narration support to our PDF documents. Being able to offer the same support across all our document types was important to us.”
